Refund & Return


  1. Return Shipping Responsibility The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a MeloRoot error, you will need to ship the item at your own expense. All items should be RETURNED TO:

    MeloRoot Inc. c/o Returns Department

    849 Fairmount Avenue

    Towson, MD 21204

  2. Eligibility Window and Carrier Restrictions All returned merchandise must be purchased from store.meloroot.com and returned within 30 days of the date of purchase. DO NOT use UPS for your return shipment carrier. We are only able to accept returned packages via USPS or FedEx.

  3. Returns Due to Company Error To return an item as a result of a MeloRoot error, please contact our customer support team by phone at (240) 282-1031 or by email at support@meloroot.com. 

  4. Return Labels and Documentation If a merchandise return label is provided, the return authorization number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.

  5. Packaging and Condition Requirements All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.

  6. Refund Processing Once the returned merchandise is received and inspected, a credit will be issued based on the original payment method.